Privacy Policy

Last updated: September 18, 2026

American Oxygen LLC (“American Oxygen”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices you have. It applies to our website oxygen-equipment.com and to the information we receive when you buy from us, contact us, or use our services.

1. Information we collect

Information you give us

  • Contact and account details: name, email address, phone number, and billing and shipping addresses.
  • Order information: the products you buy, your order history, and warranty, repair, rental or return requests.
  • Prescriptions: for products that require one, the prescription you provide and the information it contains.
  • Communications: the messages you send us by email, website chat, phone, text or WhatsApp.

Payment information. Payments are processed by our payment providers, such as PayPal, QuickBooks Payments and Affirm. We do not store full credit or debit card numbers.

Information collected automatically. When you visit our website we and our service providers collect technical and usage information, such as your IP address, browser and device type, the pages you visit, and how you interact with them, using cookies and similar technologies (see section 6).

2. How we use your information

We use personal information to:

  • process, ship and support your orders, including warranty, repair, rental and returns;
  • verify prescriptions for products that require one;
  • respond to your questions and provide customer support;
  • send you order updates and, if you have not opted out, information about our products and offers;
  • understand how our website is used and improve it;
  • prevent fraud and protect the security of our customers and our business; and
  • comply with our legal, tax and accounting obligations.

Some messages sent through our website chat may be answered by an automated assistant. You can ask to speak with a member of our team at any time.

By using our website, placing an order or contacting us, you agree to the collection and use of your information as described in this policy. At checkout you are asked to accept our terms before placing your order. You can withdraw your consent to marketing communications at any time (see section 7).

4. How we share information

We do not sell your personal information. We share it only with:

  • Service providers that help us run our business, such as payment processors, shipping carriers, e-commerce and hosting providers, email and communication services, and analytics and advertising services. They may use your information only to provide their services to us.
  • Healthcare professionals, when needed to verify a prescription you provided.
  • Authorities, when required by law, to respond to legal process, or to protect the rights, property or safety of our customers, our business or others.
  • A successor business, if American Oxygen is involved in a merger, acquisition or sale of assets.

5. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law:

  • order, payment and financial records, for the periods required by tax and accounting regulations;
  • prescriptions and health-related information, only as long as needed to fulfill your order and meet our legal obligations;
  • marketing contact information, until you unsubscribe.

When information is no longer needed, we delete it securely.

6. Cookies and analytics

We use cookies and similar technologies to operate the website, remember your preferences, measure traffic, understand how visitors use our pages, and show relevant advertising. Our analytics and advertising providers, such as Google and Meta, may collect information about your visits through these technologies, and some analytics tools may record how you interact with our pages to help us improve them.

You can block or delete cookies in your browser settings. If you do, some parts of the website may not work properly.

7. Your choices and rights

You can:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information, except where we must keep it by law; and
  • opt out of marketing emails by using the unsubscribe link in any of them.

To make a request, contact us using the details in section 12. We will respond within the timeframes required by applicable law.

8. How we protect your information

We use administrative, technical and physical safeguards designed to protect your information, including encryption of data in transit, restricted access based on job role, and multi-factor authentication for administrative accounts. Payments are handled by providers that comply with the Payment Card Industry Data Security Standard (PCI DSS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International processing

American Oxygen is based in the United States. Your information may be processed in the United States and in other countries where our staff and service providers operate.

10. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be posted on this page.

12. Contact us

American Oxygen LLC
8260 NW 27th St, Suite 407
Doral, FL 33122, United States
Email: info@oxygen-equipment.com
Phone: (786) 755-8063

Medical disclaimer

The information on this website is for informational purposes only and is not a substitute for the advice, diagnosis or treatment of a qualified physician or healthcare provider.